RETURN & EXCHANGE

Elfinhair.com specializes in all kinds of hair products. We try our best to provide high-quality and competitively priced hair extensions to our customers. In order to serve the customers better, we accept the customers to returns or exchanges of the products.

About Return and Exchange:

---Without any quality problem

We accept the return of products. Customers have the right to apply for a return within 15 days after receipt of the product.

If you want to return an item, please contact us first by sending an email to service@elfinhair.com.
You are required to return the item within 15 days once it is received. Please keep the item in its original condition; items that have been used or damaged are not returnable anymore. (Note: If you customize the wig cap size, it is not returnable)

  1. Return for exchange: You are supposed to pay the shipping fee and the price difference

  2. Return for refund: $20 will be removed from your refund when we receive the return package (it is the shipping fee we sent the package to you).

 
Please fill in the value of the declaration within 15 dollars, and declare the synthetic hair. 
Otherwise, the tariff will be deducted from the total amount of the order.

 

Lost or Stolen Packages

Once an order has been marked as Delivered by the carrier to the address provided at checkout, the order is considered successfully fulfilled.

We are not responsible for lost, stolen, or misplaced packages after delivery.

If your tracking shows “Delivered” but you did not receive the package, please:

• Check with family members, neighbors, or building management

• Contact the carrier directly to file a claim

• Confirm that the shipping address provided at checkout was correct

In certain cases, we may assist by providing shipping documents or carrier information.
We do not offer automatic refunds or replacements for packages confirmed as delivered.
 

Address Accuracy

Customers are responsible for ensuring that the shipping address provided is accurate and complete.
We are not responsible for packages delivered to incorrectly provided addresses.
 

High-Value Orders

For high-value orders, we strongly recommend selecting a signature-required or insured shipping option at checkout.

Q: I made a mistake in placing the wrong order/do not like my hair. Can I return it?
 Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order/you don`t like it, it is a return for personal reasons. So we will remove $20 from your refund as a loss of freight and handling fee. Please kindly understand that.


Q: Can I have a return label/return info?
 We don't have a return label, and we only have the return information. If you need to return, please kindly contact us via email first after you receive the parcel. We will send you the return steps and return information according to the condition, then you can try to use the USPS to ship it back to us.


Q: Can I get a full refund?
 If the return is due to our problems (Such as Incorrect products, Quality problems with products), after confirmation, we will provide a full refund to you, but you need to contact us about the defective items via email within 2 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.


Q: If I refuse to accept the package, can I get a full refund?
 We do not accept the refusal to return without any reason. If you refuse to sign the parcel, leading to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers, if they have any problems (Such as placing the wrong order/wanting to cancel /wanting to exchange, please feel free to contact us within 24 hours via email before shipping, so that we can help you solve it out timely.


Q: How long can I get a refund after returning the parcel?
 Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days


Q: Do I need to pay for the return shipping?
 Please note that original shipping fees will be removed from the refund, and return shipping costs are the customer's responsibility if the return is due to the buyer`s problem. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.

Q: What method do I use to return?
 We don't have a return label; you can try to use the USPS return label for it.

You may request to cancel the order within 24 hours of placing it. If your order has already been shipped, we regret to inform you that we cannot cancel it. Please make sure your shipping address is correct before confirming the order.

Contact Us Email: service@elfinhair.com